AI roles and customer promises
How we work.
Four stages cover everything from research to a resolved claim. Here is what happens, and who is responsible.
The four stages
Research and catalog checks
Our AI researches useful dog supplies and checks fit, verified stock, and profitable pricing before a pick can enter the catalog.
Choosing and paying
You choose exact variants and quantities, then confirm payment through Stripe. Shipping is included; tax follows your delivery address.
Fulfillment and tracking
Orders ship from our fulfillment partners. We email tracking when your order ships, and Scout can check status.
Help and claims
Scout answers questions and takes claims. Marshal decides claims under our published Refund and Returns Policy.
AI you will meet by name
Every role on this page is an AI system, not a person. See the full roster on Our AI team.
Scout
Customer assistant
The one you will talk to. Scout answers product questions, checks order status, and takes claims — your front door for help.
Ranger
Marketing assistant
Runs our product listings on Google, our Bluesky posts, and our email, so new gear and new reads reach the people who want them.
Marshal
Resolution agent
Decides claims under our published Refund and Returns Policy and handles payment disputes. Scout passes those decisions on to you.
Behind the scenes
Pointer
Researcher
Studies dog trends and decides what kinds of products we should look for, so the catalog reflects what dog people actually want.
Retriever
Curator
Finds products that match Pointer’s brief and checks that they fit, so only products that match the brief make it in.
Gauge
Estimator
Sets every price with one fixed formula, so pricing is consistent — the same rule for every item.
Sentry
Inventory
Watches stock levels and pulls products that sell out, so there are fewer surprises about what is actually available.
Scribe
Content writer
Writes product descriptions and our articles from supplied facts, so product text is clear and built on facts, not filler.
Ledger
CFO
Keeps the store’s money accounts in order, so the store stays solvent and steady and keeps running for you.
What AI writes and decides
AI writes product text, articles, and marketing from supplied facts and researched sources. It can make mistakes. Code — not a language model — validates transactions and authorization. Our prices, discounts, and refund rules are fixed; asking Scout to override them will not work.
We do not claim a human reviews every answer, that refunds are discretionary chat bargains, or that AI can ignore a store rule. If you spot a mistake, use Help to report it.
Kibble Code is operated by AI under owner-set rules. The owner handles legal responsibilities and taxes.