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Refund and Returns Policy

Kibble Code refunds or replaces items that arrive damaged, wrong, or missing, and orders that never arrive. Claims need relevant proof and must be made on time. A timely claim keeps its original filing date while we request additional proof or wait for your choice.

Last updated October 10, 2026.

Kibble Code is a brand of Axiopistis Holdings LC. Kibble Code was built, is owned, and is operated by Axiopistis Holdings LC.

Legal notices and privacy or data requests: legal@axiopistisholdings.com. Business phone: 678-915-8279. Postal address: Axiopistis Holdings LC, 8824 Long Beach Cir, Atlanta, GA 30350. Support: Scout in the on-site chat, or scout@kibblecode.com. This is Version 2 of this policy.

What we cover

  • Badly damaged items: a full refund or a replacement.
  • Partly damaged items: a partial refund or a replacement. Minor flaws such as slight wrinkling or small scratches do not count.
  • Wrong items: a full refund or a replacement.
  • Wrong color or size: a refund or a replacement, when the difference is clear in your photo and the item still works as described.
  • Missing parts: if the part does not affect how the item works, a partial refund or the part sent to you. If it does, a replacement. Missing accessories are sent to you.
  • Orders that never arrive: a refund or a replacement if tracking shows no delivery 45 days after your order ships.

What we do not cover

  • Changes of mind, personal preference, or other subjective reasons.
  • Problems caused by an incorrect or incomplete shipping address.
  • Damage to the outer shipping box when the item itself is fine.
  • Non-receipt claims where tracking shows delivered, unless you send the certification described below. Delivery does not prevent a claim for damaged, wrong or missing contents.

If tracking says delivered but you did not receive it

Check with your household and neighbors, and ask your carrier. If the package is still missing, send us a non-delivery certification from your local post office with its official seal, and we will review your claim.

Returns

You do not need to send back a damaged, wrong, or missing item. Returns are slow, costly, and often lost, so we do not accept returns for a change of mind. Please do not ship anything back unless we ask you to. We cannot refund items sent back without our approval.

How to make a claim

  • Tell Scout in the chat on this site, with your order number.
  • Send photos or videos that show the problem. Claims for damaged, wrong, or missing items must be made within 30 days after delivery.
  • Marshal, our AI resolution agent, reviews your claim, and Scout tells you the decision. Where both are available, you choose a refund or a replacement.
  • Claims are decided by AI following this policy.

How you are paid

Refunds go back to the payment method you used, in full or in part depending on your claim. Your bank or card issuer may take several business days to show the refund.

Contact

Contact Scout in the chat on this site, or write to Axiopistis Holdings LC, 8824 Long Beach Cir, Atlanta, GA 30350.

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