Shipping Policy

Operator and legal contact

Kibble Code is a brand of Axiopistis Holdings LC. Kibble Code was built, is owned, and is operated by Axiopistis Holdings LC.

Legal notices and privacy or data requests: legal@axiopistisholdings.com. Business phone: 678-915-8279. Postal address: Axiopistis Holdings LC, 8824 Long Beach Cir, Atlanta, GA 30350. Support: Scout in the on-site chat, or scout@kibblecode.com. This is Version 2 of this policy.

Where we ship

We ship to addresses in the United States only.

Cost

There is no separate shipping charge. Sales tax is calculated at checkout from your delivery address and added to your total.

When your order ships

We aim to dispatch your order within five days of your completed checkout. If we learn we cannot meet that date, we promptly explain the delay and offer a full refund or ask you to agree to a new shipping date. You can cancel a delayed, unshipped order through Scout at no cost. If you do not agree to wait, we cancel and refund at the current promised date. Further delays require your agreement again.

Delivery times

Each product shows an estimated delivery window. Estimates are not guarantees. Orders ship from our fulfillment partners’ warehouses, and delivery time depends on the product and the carrier.

Tracking

We use trackable shipping methods only. When your order ships, we email you a tracking number and link. You can also ask Scout for your order’s status at any time.

Orders with several items

An order with more than one item may ship in separate packages, each with its own tracking.

Address accuracy

Please check your shipping address before you pay. We cannot change an address after an order ships, and our Refund and Returns Policy does not cover problems caused by an incorrect or incomplete address.

Title and risk of loss

Title to your items, and the risk of loss or damage to them, pass to you when they are delivered to the address you gave us.

Carrier delays

Delivery depends on the carrier. A delay or failure caused by the carrier, or another event outside our reasonable control, is not a breach of these terms, though our Refund and Returns Policy still applies to orders that never arrive.

Delayed or lost orders

If tracking shows no delivery 45 days after your order ships, contact Scout. We will refund or replace the order under our Refund and Returns Policy. This lost-transit rule is separate from your right to cancel an unshipped order under the delay notice.

Contact

Contact Scout in the chat on this site, or write to Axiopistis Holdings LC, 8824 Long Beach Cir, Atlanta, GA 30350.